Refund Policy
Effective Date: 2023-10-30
1. Introduction
Welcome to Tillion! At Tillion, we value our customers’ satisfaction and are committed to providing high-quality services and products. This Refund Policy is designed to outline our procedures and guidelines for requesting and processing refunds for services and products purchased through our platform.
Once we receive your request, we will notify you of the status of your refund. If your refund is approved, we will initiate a refund to your original method of payment.
2. Refund Eligibility
a. Service Refunds: You may be eligible for a refund for services (such as web hosting, email hosting, web design, software engineering, and add-ons) under the following circumstances:
Cancellation within Trial Period: If you cancel your service within the trial period specified at the time of purchase, you are eligible for a full refund.
Service Downtime: If our services experience significant and extended downtime, you may be eligible for a prorated refund for the affected period.
b. Product Refunds: You may be eligible for a refund for physical products under the following circumstances:
Defective Products: If you receive a product that is defective or damaged upon delivery, you are eligible for a full refund or replacement.
Order Cancellation: If you cancel your product order before it has been shipped, you are eligible for a full refund.
3. Refund Process
To request a refund, please follow these steps:
a. Service Refunds:
i. Contact our customer support team using the provided contact details in the “Contact Us” section of this policy.
ii. Provide your account details and the reason for the refund request.
iii. Our team will review your request and, if eligible, process the refund in accordance with the eligible circumstances mentioned in Section 2.
b. Product Refunds:
i. Contact our customer support team using the provided contact details in the “Contact Us” section of this policy.
ii. Provide your order details, including the order number and a description of the issue (defective product or order cancellation).
iii. Our team will guide you on the return process for defective products or process the refund for order cancellations.
4. Refund Timeframe
Refunds will typically be processed within 5 business days from the date of approval. Please note that the time it takes for the refund to reach your account may vary depending on your payment method and financial institution.
5. Non-Refundable Items
a. Service Charges: Any fees for services used during the trial period or outside the eligible refund circumstances are non-refundable.
b. Shipping Costs: Shipping costs for product orders are non-refundable unless the product is defective or damaged.
6. Contact Us
If you have any questions, concerns, or requests related to refunds or this Refund Policy, please feel free to contact us using the following contact details:
Tillion (Pvt) Ltd.
[email protected]
+94 77 06 600 06
7. Changes to Refund Policy
Tillion may update this Refund Policy from time to time. It is your responsibility to review this policy periodically to stay informed of any changes. Continued use of our services and products after updates indicates your acceptance of the revised policy.
Please note that this Refund Policy is subject to any specific legal and regulatory requirements in your jurisdiction. Consult with a legal professional to ensure compliance with applicable laws and regulations.